10 Best Free CRM for Small Business: Which Ones to Consider

10 Best Free CRM for Small Business: Which Ones to Consider

Most small businesses assume that they can’t afford a CRM solution. That’s because when you think about CRM, you picture large enterprises with large budgets. But the good news is that there are more affordable solutions than ever! So, we researched the market and found several CRM software for free.

This article will cover the best free CRMs for small businesses and explore their pricing plans. We’ll also talk about how CRM software is suitable for small businesses and why you should consider it if you’re looking for a better way to manage your leads!

Is CRM Good for Small Business?

Most small business owners know about CRM. However, they don’t exactly understand their benefit. There are a handful of reasons why businesses should invest in a CRM solution for their business.

Benefits of CRM Software

Let’s talk about the main benefits of CRM software.

1. Better Sales Automation and Lead Management

With good CRM software, you can automate lead follow-up and improve your sales process by getting your team on the same page and working together more efficiently.

2. Client Data Consolidation

One of the biggest problems that small business owners experience is ensuring that they’re getting all their call logs and contacts in one place.

Consequently, they end up with multiple spreadsheets and tons of duplicate content. All this can quickly get out of hand if you don’t have a management solution like CRM to help deal with this problem.

3. More Time for your Business

You’ll only be able to focus on your priorities if you have different types of information in one place so that you know exactly how many people have reached out to you and what they’ve said about your business.

4. Improved Customer Service

The great thing about CRM is that you can easily measure your clients’ satisfaction, and you’ll be able to make any necessary changes in real-time.

5. Stronger Relationship with Your Customers

Using Customer Relationship Management software will help you interact with your clients more effectively, and it will allow you to look at things from a new perspective. Customer service is essential for businesses, so this could be a massive advantage for you.

6. More Productivity

As with any other business venture, the efficiency of each team member directly relates to the effectiveness of your overall team. With Customer Relationship Management Software, your employees can work smarter, not harder.

10 Best Free CRM for Small Business

1. Salesforce CRM

salesforce crm - best free crm for small business

Salesforce is on top of the list for free CRM for small businesses. However, it offers more than your typical CRM software, and it’s continually expanding its offerings. The software now provides several marketing automation tools as well.

The platform is a flexible cloud solution that allows users to build their interface around their business needs. In addition, it connects with more than just email, making it a great CRM software pick if you’re looking at growing your business and expanding into other areas like e-commerce and social media marketing in the future.

Critical Benefits of Salesforce CRM for Businesses

  • Connect with your customers on the go
  • Track and close deals more quickly
  • Create reports that show what’s working for you and what isn’t
  • Faster time to market
  • Increased revenue
  • Get back in control of your data
  • Amazing user experience

The Salesforce CRM platform is designed with user experience in mind. That means it’s easy for anyone to use and navigate through the software, even when they are not tech-savvy. That includes you, your sales team, and all of your customers. In addition to being simple to use, the Salesforce CRM also has a clean interface that makes it easy on the eyes!

2. HubSpot CRM

hubspot crm - best free crm for small business

HubSpot CRM is an all-in-one customer relationship management platform for small businesses. The platform allows you to manage your contacts, leads, opportunities, and deals all from one place. You can also connect the CRM with several different marketing tools to automate your sales funnel.

Advertising Ad Network

HubSpot is the only website to integrate with over 100 ad networks to give you the best exposure to various advertising platforms. This means that if you look at your website stats, you’ll get some good data about traffic from all over the web and how they’re converting.

As someone interested in sales and marketing automation, I recommend checking out HubSpot CRM software for small businesses on this site because it will allow you to automate every step of your sales process!

Core Features of HubSpot

  • Easy-to-use interface, even if you’re not tech-savvy
  • Social media integrations set up for marketing automation
  • Intelligent alerts that tell you what’s working and what’s not
  • Sales-tracking tools for B2B marketers to see how your company stacks up against your competitors
  • Self-service setup that allows you to build out the platform you need

3. Freshworks CRM

Freshworks CRM- best free crm for small business

Another CRM software available on the market is Freshworks. Designed for small to midsize businesses, Freshworks CRM offers free email and maintains details of your leads. In addition, the multi-currency and multi-language CRM sets up chatbots, adds unlimited users and calendar integration, as well as unlimited dashboards for teams of up to five people.

Core Features of Freshworks CRM

  • Freshdesk integration for live chat clients
  • Interactive email templates that allow for a customized email each time
  • Roll out CRM with its in-house methodology that helps anyone get started in just 30 minutes
Pricing Plan of Freshworks CRM

It comes with three different pricing plans for small teams to large businesses.

  • Growth = $29/month
  • Pro = $59/month
  • Enterprise = $99/month

4. Agile CRM

Agile CRM - best free crm for small business

Agile CRM is a comprehensive customer relationship management (CRM) software that helps businesses develop, manage, and maintain customer relationships. It is a comprehensive customer relationship management (CRM) software. Key features of the software are CRM notes, email forwarding, activity logs, document storage, and collaboration. The free version of AgileCRM has up to 10 users and 50,000 contacts.

5. Freshsales

Freshsales CRM - best free crm for small business

Freshsales CRM software is the easiest way for small businesses to keep track of their conversations with customers. Freshsales is Cloud-based and offers an outstanding user experience with great mobile accessibility. It supports Gmail, Google Apps, Microsoft Exchange, and Salesforce integration too.


Freshsales CRM comes with a built-in phone which makes it easy to manage your customer contacts and calls. It supports unlimited connections and users. You can easily integrate Freshsales with Gmail, Google Apps, Microsoft Exchange, Salesforce, Freshdesk for help desk and ticketing, MailChimp or Zapier for email marketing, WooCommerce for e-commerce,

6. Zoho CRM

zoho CRM - best free crm for small business

Zoho CRM is the best free customer relationship management (CRM) solution to manage, communicate and sell more effectively to your customers. Zoho CRM integrates with all products in the Zoho suite to offer businesses a complete business operating solution at a price point that you can afford.

Zoho CRM comes loaded with robust features such as Zapier Integration, Email integration, Campaign Management, Client Tracking, and more. With plans starting at free, Zoho CRM may be precisely what you need.

Features and Benefits of Zoho CRM

  • Sales teams can track leads, manage, and close deals
  • Manage customer relationships with live chat support
  • Track and analyze all of your marketing efforts in one place
  • Have a team of virtual assistants at your fingertips
  • Be more efficient than ever before

7. Insightly

insightly CRM - best free crm for small business

Insightly’s CRM platform has a plethora of beneficial features for managing your sales prospects and existing customers. In addition, this platform offers special linking features that link customer data with sales stages stored inside the system.

There is a reason why Insightly CRM has so many satisfied customers. With its array of beneficial features, like linking customer data with sales stages and other important information, this platform will offer the best user experience for your business needs.

The fact that it also integrates with external applications to expand functionality only adds more to its features. It’s simply hands-down one of the most accessible systems out there in terms of customization abilities. In addition, they have webhooks/open API to connect all you need, seamlessly, inside the system without having any additional software or third-party integrations.

Advanced Features of Insightly

  • Manage your leads and sales pipeline with ease
  • Automatically generate reports, so you can see what’s working and what isn’t
  • Save time by automating the tedious tasks of marketing
  • Get a clear understanding of your campaign ROI with Insightly CRM features

8. Apptivo

apptivo CRM - best free crm for small business

Apptivo is a CRM system for small business owners to manage their leads, contacts, and customers. It helps them track the most important details about prospects and current clients in one simple platform.

The free starter plan includes features like lead management, contact tracking with an address book, tasks/to-dos list that users can share among team members, and all your notes on each client or customer, making it more efficient than emails.

Businesses who need something even better can upgrade to paid plans that start at $10 per user per month ($120 monthly) based on what type of subscription level best fits their needs (monthly or yearly).

Advanced Features of Apptivo

  • Increase productivity by up to 50% with Apptivo’s drag and drop tools
  • Build a better team with Apptivo’s collaboration features
  • Improve productivity and efficiency
  • Task management, CRM, HRMS all in one place
  • Get a 360-degree view of your business data in one dashboard

9. EngageBay

engagebay CRM - best free crm for small business

EngageBay is a sleek, flexible, and intuitive software solution that provides small-business owners with all the tools they need to increase sales. The platform integrates seamlessly with other popular business apps like Zapier or Outlook365 and offers plenty of customizable features for users who want more from their CRM.

But don’t worry – EngageBay’s pricing plans are incredibly affordable. So you can pick which parts of the service work best for your company without being locked into an expensive long-term package deal!

Features and Benefits of EngageBay

  • EngageBay CRM is the most comprehensive and robust customer engagement platform.
  • It’s perfect for businesses with high volumes of leads, teams in different offices, or those who need a reliable system to keep track of their customers.
  • Increase your sales by improving customer service and support
  • Eliminate time wasted on tedious tasks like data entry and reporting

10. Streak CRM

streak CRM - best free crm for small business

The Streak CRM software turns your email into a customer relationship management tool that lets you monitor and manage all emails with an intuitive dashboard. Grouping messages based on their stage in the pipeline gives you an easier way to see where each conversation is going. That means no more missing essential conversations or leaving deals unfinished!

Features of Streak

  • Streak CRM is easy to use and offers unlimited pipelines
  • Work smarter and faster with Streak CRM
  • Increase your pipeline by handling all the fundamental aspects of sales management
  • Know when to follow up with leads
  • It’s perfect for small or large businesses

Final Words

CRM system is no longer a luxury. Today, it is essential for small businesses to stay competitive and grow profitably. However, the available free trial CRM options are not equally suitable for small businesses.

With so many available options, finding the best free CRM software for your business can be challenging. However, all the ten CRM software packages discussed are handpicked.

I hope this article helped you understand the benefits of CRM software and why you should use it in your business.

Do you need a CRM Solution?

Intelvue can help you.

We offer customized CRM solutions that are tailored to your business needs. Our developers will work with you to create the perfect CRM system for your company.

You’ll be able to track customer data and better understand their preferences through our software. This will allow you to provide personalized service to your customers and increase sales opportunities!

Contact us today and see how we can help make your life easier by providing a custom CRM solution made just for you!