10 Best Free CRM for Small Business: Which Ones to Consider

best free crm for small business

Most small businesses assume that they can’t afford a solution like CRM. That’s because when you think about CRM, you picture large enterprises with large budgets. But these days, there are more affordable solutions than ever! We researched the market and found that there is quite a few free CRM software, and we compiled the list below.

In this article, we will cover what are the best free CRM for small businesses and what their pricing plans look like. We’ll also talk about how CRM is good for small businesses and why you should consider it if you’re looking for a better way to manage your leads!

Is CRM good for small business?

Most small business owners know what CRM is, but they don’t exactly understand what the benefits are. There are a handful of reasons why they should seriously consider a CRM solution for their business.

Let's talk about the main benefits of CRM software.

1. Better sales automation and lead management:

With good CRM software, you can automate lead follow-up and improve your sales process by getting your team on the same page and working together more efficiently.

2. Client data consolidation:

One of the biggest problems that small business owners experience is making sure that they’re getting all of their call logs and contacts into one place.

Consequently, they end up with multiple spreadsheets and a ton of different copies of the same information. But this can quickly get out of hand if you don’t have a management solution like CRM to help deal with this problem.

3. More time to focus on your business:

You’ll only be able to focus on your priorities if you have all of the different contact information in one place so that you know exactly how many people have reached out to you and what they’ve said about your business.

4. Improved customer service:

The great thing about CRM is that you can easily track your clients’ satisfaction, and you’ll be able to make any necessary changes in real time.

5. Stronger relationship with your customers:

Using Customer Relationship Management software will help you to interact with your clients more effectively, and it will give you the opportunity to look at things from a new perspective. Customer service is essential for businesses, so this could be a huge advantage for you.

6. Greater productivity:

The efficiency of each team member is directly related to the effectiveness of your overall team – just like in any other business venture. With Customer Relationship Management Software, your employees can work smarter, not harder!

10 Best Free CRM for Small Business

1. Salesforce CRM

salesforce crm - best free crm for small business

Salesforce is undoubtedly the top of the list for free CRM for small businesses. It offers more than your typical CRM software, and it’s continually expanding its offerings. It now offers a number of marketing automation tools, too.

The platform is known for being a flexible cloud solution that allows users to build their own interface around their business needs. It connects with more than just email, making it a great CRM software pick if you’re looking at growing your business and expanding into other areas like e-commerce and social media marketing in the future.

Key Benefits of Salesforce CRM For Businesses

  1. Connect with your customers on the go.
  2. Track and close deals more quickly.
  3. Create reports that show what’s working for you and what isn’t.
  4. Faster time to market.
  5. Increased revenue.
  6. Get back in control of your data.
  7. Amazing User Experience

The Salesforce CRM platform is designed with the user experience in mind, which means it’s easy for anyone to use and navigate through– no matter what their previous experience may be! That includes you, your sales team, and all of your customers. In addition to being simple to use, the Salesforce CRM also has a clean interface that makes it easy on the eyes as well!

2. HubSpot CRM

hubspot crm - best free crm for small business

HubSpot CRM is an all-in-one customer relationship management platform for small businesses. The platform allows you to manage your contacts, leads, opportunities, and deals all from one place. You can also connect the CRM with several different marketing tools in order to automate your sales funnel.

Advertising Ad Network:

HubSpot is the only website to integrate with over 100 ad networks to give you the best exposure to a myriad of advertising platforms. This means that if you look at your website stats, you’ll get some good data about traffic from all over the web and how they’re converting.

As someone who’s interested in sales and marketing automation, I recommend checking out HubSpot CRM software for small businesses on this site because it will allow you to automate every step of your sales process!

Core Features of HubSpot

  1. Easy-to-use interface, even if you’re not technically savvy.
  2. Social media integrations set up for marketing automation.
  3. Smart alerts that tell you what’s working and what’s not.
  4. Sales tracking tools for B2B marketers in order to see how your company stacks up against your competitors.
  5. Self service set up that allows you to build out the platform you need.
  6. Get back in control of your data!

3. Freshworks CRM

Freshworks CRM- best free crm for small business

At the top of the ranking is Freshworks CRM, designed for small to midsize businesses. Freshworks CRM offers free email, Multi-currency and multi-language, maintains details of your leads, set up chatbots, add unlimited users and calendar integration, unlimited dashboards for teams of up to five people.

Core Features of Freshworks CRM

  1. Freshdesk integration for live chat clients.
  2. Interactive email templates that allow for a customized email each time.
  3. Roll out CRM with its own in-house methodology that helps anyone get started in just 30 minutes.
Pricing Plan of Freshworks CRM

It comes with three different pricing plans for small teams to large businesses.

  1. Growth = $29/month
  2. Pro = $59/month
  3. Enterprise = $99/month

4. Agile CRM

Agile CRM - best free crm for small business

Agile CRM is a comprehensive customer relationship management (CRM) software that helps businesses develop, manage and maintain customer relationships. It is a comprehensive customer relationship management (CRM) software that helps businesses develop, manage and maintain customer relationships.

Key features of the software are CRM notes, email forwarding, activity logs, document storage, and collaboration. The free version of AgileCRM has up to 10 users and 50,000 contacts.

5. Freshsales

Freshsales CRM - best free crm for small business

Freshsales CRM software is the easiest way for small businesses to keep track of their conversations with customers. Freshsales is Cloud-based and offers an outstanding user experience with great mobile accessibility. It supports Gmail, Google Apps, Microsoft Exchange, and Salesforce integration too.


Freshsales CRM comes with a built-in phone which makes it easy to manage your customer contacts and calls. It supports unlimited contacts and users. You can easily integrate Freshsales with Gmail, Google Apps, Microsoft Exchange, Salesforce, Freshdesk for help desk and ticketing, MailChimp or Zapier for email marketing, WooCommerce for e-commerce,

6. Zoho CRM

zoho CRM - best free crm for small business

Zoho CRM is the best free customer relationship management (CRM) solution to manage, communicate and sell more effectively to your customers. Zoho CRM integrates with all products in the Zoho suite of products to offer businesses a complete business operating solution at a price point that you can afford.

Zoho CRM comes loaded with robust features such as Zapier Integration, Email integration, Campaign Management, Client Tracking, and more. With plans starting at free, Zoho CRM might just be what you’ve been looking for!

Features and Benefits of Zoho CRM

  1. Sales teams can track leads, manage and close deals.
  2. Manage customer relationships with live chat support.
  3. Track and analyze all of your marketing efforts in one place.
  4. Have a team of virtual assistants at your fingertips
  5. Be more efficient than ever before.

7. Insightly

insightly CRM - best free crm for small business

Insightly’s CRM platform has a plethora of beneficial features for managing your sales prospects and existing customers. This platform offers special linking features that link customer data with sales stages stored inside the system.

There is a reason why Insightly CRM has so many satisfied customers. With its array of beneficial features, like linking customer data with sales stages and other important information, this platform will offer the best user experience for your business needs.

The fact that it also integrates with external applications to expand functionality only adds on an advantage! It’s simply hands-down one of the easiest systems out there in terms of customization abilities – they have webhooks/open API to connect all you need seamlessly inside their system without having any additional software or third-party integrations running smoothly at once (saving time and money).

Advanced Features of Insightly

  1. Manage your leads and sales pipeline with ease.
  2. Automatically generate reports, so you can see what’s working and what isn’t.
  3.  Save time by automating the tedious tasks of marketing.
  4. Get a clear understanding of your campaign ROI with Insightly CRM features

8. Apptivo

apptivo CRM - best free crm for small business

Apptivo is a CRM system for small business owners to manage their leads, contacts, and customers. It helps them track the most important details about prospects and current clients in one simple platform.

The free starter plan includes features like lead management, contact tracking with an address book, tasks/to-dos list which can be shared among team members as well as all of your notes on each client or customer you have worked with – making this way more efficient than using emails alone!

For businesses who need something even better, they can upgrade to paid plans that start at $10 per user per month ($120 monthly) based on what type of subscription level best fits their needs (monthly or yearly).

Advanced Features of Apptivo

  1. Increase productivity by up to 50% with Apptivo’s drag and drop tools.
  2. Build a better team with Apptivo’s collaboration features.
  3. Improve productivity and efficiency.
  4. Task management, CRM, HRMS all in one place.
  5. Get a 360-degree view of your business data in one dashboard.

9. EngageBay

engagebay CRM - best free crm for small business

EngageBay is a sleek, flexible and intuitive software solution that provides small-business owners with all the tools they need to increase sales. The platform integrates seamlessly with other popular business apps like Zapier or Outlook365 but also offers plenty of customizable features for users who want more from their CRM.

But don’t worry – EngageBay’s pricing plans are incredibly affordable so you can pick which parts of the service work best for your company without being locked into an expensive long-term package deal!

Features and Benefits of EngageBay

  1. EngageBay CRM is the most comprehensive and powerful customer engagement platform.
  2. It’s perfect for businesses with high volumes of leads, teams in different offices, or those who need a reliable system to keep track of their customers.
  3. Increase your sales by improving customer service and support.
  4. Eliminate time wasted on tedious tasks like data entry and reporting.

10. Streak CRM

streak CRM - best free crm for small business

The Streak CRM software turns your email into a customer relationship management tool that lets you monitor and manage all of the emails with one simple dashboard. By grouping messages based on their stage in the pipeline, it gives you an easier way to see where each conversation is going. That means no more missing important conversations or leaving deals unfinished!

Features of Streak

  1. Streak CRM is easy to use and offers unlimited pipelines.
  2. Work smarter and faster with Streak CRM.
  3. Increase your pipeline by handling all the basic aspects of sales management.
  4. Know when to follow up with leads
  5. It’s perfect for small or large businesses.

Final Words

CRM system is no longer a luxury. Today, it is essential for small businesses to stay competitive and grow profitably. However, the available free trial CRM options are not equally good for small businesses.

With so many available options, it can be difficult to find the best free CRM software for your business. All of the ten CRM software packages discussed here have been picked through high standards. I hope this article helped you understand what CRM and why you should use it in your business and how CRM can make your business stand out from its competition.

Do you need a CRM solution?

Intelvue can help you.

We offer customized CRM solutions that are tailored to your business needs. Our developers will work with you to create the perfect CRM system for your company.

You’ll be able to track customer data and better understand their preferences through our software. This will allow you to provide them with more personalized service and increase sales opportunities!

Contact us today and see how we can help make your life easier by providing a custom CRM solution just for you!

Author avatar
I am Muhammad Abdullah, an SEO Strategist at Intelvue. I have very great interest in writing on latest trends of I.T field, SEO things, and services on the Internet.
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