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Legacy service, modernised · since 2017

AI chatbots that answer accurately and know when to hand off

Chatbots for your website, WhatsApp, Messenger and Slack that answer from your own content, capture leads and pass complex cases to your team.

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In short

What is the difference between an AI chatbot and a rule-based chatbot?

A rule-based chatbot follows fixed menus and keywords, so it breaks when people phrase things differently. An AI chatbot uses a language model grounded in your own content to understand free-form questions and answer naturally, and it can hand off to a person or, as an AI agent, take actions in your systems.

Then and now

How our chatbot work has changed

  1. 01

    What we've done

    We built our first chatbots in 2017: rule-based bots for websites, Facebook, WhatsApp and Slack, for clients from healthcare to retail.

  2. 02

    What changed

    Large language models made bots conversational, and customers now expect them to actually solve problems.

  3. 03

    How we work now

    AI chatbots grounded in your content with sources, live hand-off, analytics, and a clear path to full AI agents that take actions.

  4. 04

    What it means for you

    More questions answered instantly, better leads, and support teams freed for the conversations that need them.

Channels

Wherever your customers ask

  • Website chat

    Answer product and support questions, qualify leads and book meetings.

  • WhatsApp and Messenger

    Order updates, bookings and support on the apps customers already use.

  • Slack and Teams

    Internal assistants that answer staff questions from your knowledge base.

FAQ

Chatbot questions

Will the chatbot make things up?

We ground answers in your approved content, show sources, and set the bot to hand off rather than guess when it is not confident.

Can we upgrade our existing chatbot?

Yes. We can replace rule-based flows with an AI model while keeping your channels and hand-off process.

When should we choose an AI agent instead?

When you want the bot to complete tasks, such as processing refunds or updating records, not only answer questions.

Ready for a chatbot that actually helps?

Show us your top customer questions. We will show you how an AI chatbot would answer them.

Talk to an engineer